Shipping, Cancellation & Refund Policy
At SC M&E Hardware Supplies Sdn Bhd, we strive to ensure a smooth and efficient experience for our customers. Please review our Shipping, Cancellation, and Refund Policy carefully.
Shipping Policy
Order Processing
Orders are processed within 1-3 business days upon successful payment verification.
Processing times may vary depending on product availability, order volume, and public holidays.
Processing times may vary depending on product availability, order volume, and public holidays.
Shipping Methods & Delivery Time
We offer shipping via trusted courier services: City-Link Express, DHL and GDex
Estimated Delivery Period
- For West Malaysia: 3-5 working days
- For East Malaysia: 2-3 weeks
Shipping Costs
RM 5.00 per kg for West Malaysia and RM 7.50 per kg for East Malaysia
Tracking & Delivery
A tracking number will be provided via email once your order has been shipped.
Customers are responsible for ensuring the accuracy of their shipping address. SC M&E will not be liable for incorrect addresses or failed deliveries.
If a package is returned due to incorrect information, additional shipping charges may apply for re-delivery.
Customers are responsible for ensuring the accuracy of their shipping address. SC M&E will not be liable for incorrect addresses or failed deliveries.
If a package is returned due to incorrect information, additional shipping charges may apply for re-delivery.
Order Modification & Cancellation Policy
Order Cancellation by Customer
All sales are final. Once an order is placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
Order Cancellation by SC M&E
SC M&E reserves the right to cancel orders under exceptional circumstances, such as product unavailability, incorrect pricing, or suspected fraudulent transactions.
Returns & Refund Policy
No Returns & Refunds
We do not accept returns or offer refunds for any purchases. Kindly review and ensure your order carefully before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery with photos for assessment. We will evaluate the issue and determine the appropriate resolution.
For further assistance, please reach out to our customer service team via email or phone. Thank you for your understanding and support.
For further assistance, please reach out to our customer service team via email or phone. Thank you for your understanding and support.